FAQ

Return & Exchange Policy

  • Exchanges and returns are accepted within 30 days if the issue is due to an error on our end.
  • To initiate an exchange or return, email info@soular-powered.com with the subject "returns" or "exchanges."
  • If exchanging, please include the issue and what you’d like to exchange the item for.

Accepted Payment Methods

  • We accept all major credit cards (Visa, MasterCard, American Express) through a secure payment system.
  • Your credit card information is transmitted securely and we do not store any payment details.
  • We do not accept PayPal at this time.

Shipping Information

  • Standard shipping (U.S.): Orders typically arrive in 7-10 business days.
  • International shipping: Can take 3-5 weeks, depending on destination and customs.
  • Holiday/High demand periods: Orders may take 10-15 business days to ship.

Shipping Methods

  • U.S. orders: Shipped via USPS First Class or Priority Mail.
  • International orders: Shipped via USPS First Class International Mail.

Package Tracking

  • Yes, we provide tracking numbers for U.S. orders.
  • For international orders, tracking won’t update once it leaves the U.S., but the package is still on its way.
  • A shipping confirmation email will be sent once your order leaves our facility.

Shipping Costs

  • Shipping costs depend on your country and order size.
  • To find the cost, add items to your cart, select your country, and click “update total.”

International Shipping

  • We ship worldwide, to almost every country.

Missing Package

  • If tracking shows delivered but you haven't received your package, we cannot reship. Ensure the correct shipping address is provided during checkout.
  • If your tracking hasn’t updated, allow 3-5 business days and contact your postal worker directly.